Privacy Policy
Hotel de la Sûre and Rock Spa & Wellness are commited to protecting and processing your personal data in accordance with provisions of the General Data Portction Regulation (GDPR).
Data Controller
Hotel de la Sûre acts as data controller for activities related to accomodation, the spa, enquiries and reservations made via this web site and/or by direct contact.
Collected Data
Depending on the nature of your interaction with our services, we may process identification and contact data (name, email address, telephone number, postal address), reservation-related information, and any correspondence exchanged with us.
Purpose of Data Processing
Your data is processed to manage and respond to your requests and reservations, as well as to ensure administrative and commercial follow-up, but also to enhance service quality and comply with legal obligations.
Legal Basis
The legal bases for processing may include: performance of a contract and pre-contractual measures, compliance with legal obligations, our legitimate interests in managing our business, or your consent where this is required.
Recipients of your personal data
Access to your data is restricted to authorised personnel and, where necessary, to technical/administrative processors supporting the website and booking services. No data is disclosed to third parties for marketing or advertising purposes without your prior consent.
Data Retention Period
We retain your personal data for the period strictly necessary for the purposes for which they were collected and subsequently for statutory retention periods arising from legal, accounting, or administrative obligations.
Security and Confidentiality
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, alteration, or unauthorised disclosure.
Your Rights
In accordance with the GDPR, you have the right of access, rectification, erasure, restriction, objection, and — where applicable — the right to data portability. Where processing is based on consent, you may withdraw it at any time.
Excercising your Rights
For any questions regarding this policy or to exercise your rights, you may contact us at the following address:info@hotel-de-la-sure.lu. If, after contacting us, you consider that your rights are not being respected, you may also contact the competent data protection authority.
Reservations and Acceptance
By booking a service with us or using this website, you acknowledge that you have read this Privacy Policy. This policy may be updated at any time to reflect changes in our practices or legal obligations.